When a complaint occurs we have a procedure in place for investigating complaints and, so far as possible, resolving them to our clients’ satisfaction. We review our procedure periodically, to ensure that it meets the requirements of changing circumstances, and we rely on the results of our investigations to show us how we can best improve our services and reduce the risk of future complaints.
For our full complaints policy in PDF click here, alternatively if you would like a hard copy please email julie@atlanticchambers.co.uk with your request.
Click here for the Bar Standards Board guidance on making a complaint.
Click here for The Legal Ombudsman guidance on making a complaint.
You can access the decisions made by the Legal Ombudsman in the previous 12 months about legal service providers, click here to access this data. This data shows whether the Legal Ombudsman required the provider to give the consumer a remedy.
Feedback
We welcome all feedback. It will be noted and used to improve our service. We therefore encourage you to let us know where we are succeeding or, more importantly, failing. We understand the pressures on your time, but the provision of feedback really will help us to improve the service we offer to you. You can provide written or oral feedback to Chambers Head Clerk Lee Cadwallader, lee@atlanticchambers.co.uk or Chambers Administrator Julie Evans, julie@atlanticchambers.co.uk
