Our guarantee
Our clerks are dedicated, professional and approachable and ensure that all of our clients receive the right advice and support all the way through the legal process.
We guarantee client confidentiality, particularly when acting for both parties in a case, and assign separate clerking facilities throughout the matter.
Equality
Atlantic Chambers is firmly committed to the active promotion of equality, diversity and equal opportunities. Chambers recognises that such a commitment requires the taking of positive steps in order to identify and eliminate possible areas of discrimination, so as to afford the following:
- Equality of access to all applicants for mini pupillage, tenancy or employment;
- Equality of treatment to all members, pupils and staff;
- Equality of service to professional and lay clients, covering both the planning of services and the decision as to whether to accept instructions or offer advice.
Awareness
Within Chambers’ commitment to equal opportunities and tackling discrimination, we recognise that, in society, groups and individuals are at risk of being oppressed and/or disadvantaged on the grounds of their race, colour, ethnic or national origin, nationality, citizenship, sex, gender reassignment, sexual orientation, marital or civil partnership status, disability, age, religion or belief or pregnancy and maternity.
Our full Equality Policy is available upon request.
Feedback
We welcome all feedback. It will be noted and used to improve our service. We therefore encourage you to let us know where we are succeeding or, more importantly, failing. We understand the pressures on your time, but the provision of feedback really will help us to improve the service we offer to you. Any of our staff will take a note of any oral feedback you may give us, and of course we welcome written feedback also.
Our aim is to give all of our clients the best possible service; However, we recognise that there may be occasions when, for whatever reason, we do not always meet expectations and therefore that complaints may arise. Any such complaints should be addressed to the Complaints Officer, whom has been appointed specifically to deal with such matters; Full details of Chambers complaints policy can be found on the complaints page of this site: click here.
Please feel free to contact Lee Cadwallader, our Head Clerk, on 0151 242 0210 or lee@atlanticchambers.co.uk
